Repairs - Windproof Lighters

It works or we fix it free.™

We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!

Before sending your lighter, please review the following:

 
Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.

1.  Prepare Zippo Lighter To Ship

• Click here for a convenient form to included with your package.
• Or enclose a note with your name, address, telephone number, and a brief description of the problem.
• Remove the insert from the Zippo lighter case.
• Allow all lighter fluid to evaporate for two days.
• Replace inside unit in lighter case.

2.  Packing Zippo Lighter

We cannot track or prevent damage to multiple items sent for repair. Please send one (1) Classic Windproof Lighter per package.

• Package completed repair form along with your Zippo lighter in a sturdy box or padded envelope.

3. Sending Zippo Lighter

Customers living in Cyprus:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

George Katsafados Ltd

31A Kilkis Avenue, 2234, Latsia

Nicosia, CYPRUS

Once received by George Katsafados Ltd, your package will be forwarded to Zippo European Repair Clinic on your behalf.

Customers living in Europe but outside Cyprus:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein, Germany